Refund Policy

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Introduction

At Davanni's, we are committed to delivering the highest quality food and an exceptional customer experience with every order. We understand that situations may arise where you are not fully satisfied with your purchase, and we want to make our refund process as straightforward and fair as possible.

This Refund Policy governs all transactions made through our website davannis-pizzas.click, phone orders, and in-store purchases. It is designed to be transparent, customer-friendly, and compliant with applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

If you have questions about this policy at any time, please do not hesitate to reach out to our customer support team using the contact information provided at the end of this document.

2. Eligibility Conditions for Refunds

We want every customer to be satisfied with their Davanni's experience. Refunds may be issued under the following circumstances:

• Incorrect Order: You received an item that does not match what was ordered (wrong pizza toppings, wrong size, wrong item, etc.).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise of unacceptable quality.
• Allergic Reactions or Ingredient Errors: An item was prepared with an ingredient that was specifically requested to be omitted due to dietary restrictions or allergies, and this was clearly indicated at the time of ordering.
• Damaged or Tampered Packaging: The packaging arrived in a condition that compromised the safety or integrity of the food.
• Late Delivery (Significant Delays): Delivery significantly exceeded the estimated delivery time as communicated at checkout, and the food arrived in an unsatisfactory condition as a result.
• Duplicate Charges: You were charged more than once for the same order due to a technical error.
• Order Not Received: Your delivery order never arrived and cannot be located.

Refund eligibility is determined on a case-by-case basis. Davanni's reserves the right to request photographic evidence or additional information before approving a refund claim.

3. Timeframes for Refund Requests

To ensure prompt resolution, refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders upon receipt and report any issues promptly.

4. Non-Refundable Items and Situations

While we strive to accommodate all reasonable refund requests, the following items and situations are generally not eligible for refunds:

• Orders that have been partially or fully consumed, except in cases involving food quality or safety concerns.
• Change of mind after an order has been prepared or is in transit.
• Items that were correctly prepared in accordance with the original order specifications, but the customer's personal taste preferences were not met.
• Promotional, discounted, or complimentary items received as part of a special offer.
• Gift cards, vouchers, and store credit once issued and activated.
• Delivery fees in cases where the order was successfully delivered in the correct and timely manner.
• Orders where the customer provided an incorrect delivery address.
• Delays caused by circumstances beyond our control, including severe weather events, traffic conditions, or third-party delivery platform outages.
• Requests made after the eligible timeframes outlined in Section 3 of this policy.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Davanni's is simple. Please follow the steps below to ensure your request is processed as quickly as possible:

1. Step 1 – Gather Your Order Information
   Locate your order confirmation number, the date and time of your order, the items purchased, and the total amount charged. This information can typically be found in your email confirmation or order history.
2. Step 2 – Document the Issue
   If applicable, take clear photographs of the issue — such as missing items, incorrect food, damaged packaging, or food quality concerns. This documentation may be requested to support your claim.
3. Step 3 – Contact Us
   Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: davannis-pizzas.click
4. Step 4 – Provide Details
   In your refund request, include: your full name, order confirmation number, the specific issue you experienced, and any supporting photos or documentation. The more detail you provide, the faster we can process your request.
5. Step 5 – Await Confirmation
   Our team will review your request and respond within 2 business days. We may contact you for additional information if necessary.
6. Step 6 – Refund Approval or Resolution
   Once your refund is approved, we will notify you of the refund method and the expected processing time. Depending on the situation, we may offer a full refund, partial refund, store credit, or replacement order.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to process and receive the refund depends on your original payment method:

Please note that while we process refunds promptly upon approval, your financial institution or payment provider may require additional time to post the refund to your account. Davanni's is not responsible for delays caused by third-party payment processors or financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only certain items in your order were incorrect, missing, or unsatisfactory, while the remainder of the order was acceptable.
• A delivery fee is non-refundable but the food items themselves qualify for a refund.
• The customer consumed a portion of the order before reporting a quality concern.
• A promotional discount was applied to the original order, and the refund amount is adjusted accordingly.
• The issue was partially caused by customer error (e.g., incorrect customization entered at checkout).

In all cases of partial refunds, we will clearly communicate to the customer the exact amount being refunded and the rationale for the partial determination. We are committed to fair and transparent resolution of all claims.

8. Exchange Policy

Due to the perishable nature of food products, we do not offer traditional item-for-item exchanges in the way non-food retailers might. However, we do offer the following alternatives in lieu of or in addition to monetary refunds:

• Replacement Order: If your order was incorrect or did not meet quality standards, we may offer to prepare and send a replacement order at no additional charge. This option is available for delivery and pickup orders where a replacement can be reasonably fulfilled.
• Store Credit: Instead of a monetary refund, we may offer store credit equivalent to the value of the affected item(s), which can be applied to your next Davanni's order.
• Complimentary Item: In some cases, we may offer a complimentary item, coupon, or discount code as a goodwill gesture for your inconvenience.

Replacement orders are subject to availability and operational capacity. We will always discuss options with the customer and work toward the most satisfactory resolution possible.

9. Cancellation Policy

We begin preparing orders shortly after they are placed to ensure timely delivery and freshness. Because of this, our cancellation window is limited:

9.1 Online and Phone Orders

• Cancellation within 5 minutes of placing the order: Full refund issued, provided food preparation has not yet begun.
• Cancellation after 5 minutes: Once food preparation has started, cancellations may not be eligible for a full refund. A partial refund or store credit may be offered at our discretion.
• Cancellation after the order is out for delivery: Orders that are already in transit cannot be cancelled. Please contact us immediately if you need to address any concerns.

9.2 Scheduled/Future Orders

If you placed a scheduled order for a future date or time, cancellations are accepted up to 2 hours before the scheduled preparation time for a full refund. Cancellations made within 2 hours of the scheduled time may be subject to a partial refund.

9.3 Catering and Large Group Orders

For catering or large group orders (typically 10 or more people), cancellations must be submitted at least 48 hours in advance for a full refund. Cancellations made less than 48 hours before the scheduled fulfillment time may result in a cancellation fee of up to 50% of the total order value to cover ingredient and preparation costs.

To request a cancellation, please contact us immediately via email at [email protected] or visit davannis-pizzas.click.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Davanni's offers a structured dispute resolution process to ensure fair treatment of all customers.

10.1 Internal Review

If your initial refund request was denied or you believe the resolution was insufficient, you may request an internal review by emailing [email protected] with the subject line "Refund Dispute – [Your Order Number]". Please include a detailed explanation of your concern and any additional supporting documentation. Our management team will review your case within 5 business days and respond with a final determination.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your credit card company or financial institution if you believe you were charged incorrectly or in violation of applicable consumer protection laws. We encourage customers to contact us directly before initiating a chargeback, as we are committed to resolving disputes quickly and fairly.

10.3 FTC and Consumer Protection Resources

If you believe your consumer rights have been violated, you may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or contact your state's Attorney General's office for further guidance on consumer protection matters.

10.4 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States of America. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the applicable federal or state courts, consistent with the FTC Act and applicable state consumer protection statutes.

11. Changes to This Refund Policy

Davanni's reserves the right to update, modify, or amend this Refund Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage customers to review this policy periodically to stay informed about our refund procedures. Continued use of our website or services after any changes constitutes acceptance of the revised policy.

12. Contact Information for Refund Requests

If you need to submit a refund request, have questions about our policy, or require assistance with an existing claim, please contact our customer support team using the information below. We are dedicated to responding promptly and resolving your concerns to the best of our ability.