Privacy Policy

Welcome to Davanni's. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website davannis-pizzas.click, place an order, subscribe to our communications, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.

1. Who We Are

Davanni's is a food service business operating in the United States. We serve customers through our online platform and physical food service operations. For any privacy-related concerns, you may contact us through the following details:

We are the data controller responsible for your personal information collected through our Services.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The nature of information we collect depends on how you interact with our website and services.

2.1 Personal Information You Provide Directly

When you use our Services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Account Data: Username and password for any registered account on our platform.
• Order and Transaction Data: Details about food orders you have placed, including items ordered, special instructions, and order history.
• Payment Data: Payment card details, billing information. Note: full payment card details are processed by our secure third-party payment processors and are not stored directly on our servers.
• Communication Data: Any messages, inquiries, feedback, or other content you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies. This includes:

• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware configuration.
• Usage Data: Pages visited, time spent on each page, links clicked, referral URLs, search queries made on our site, and the date and time of your visits.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location unless explicitly authorized by you.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, web beacons, and similar tracking technologies (see Section 8 for more details).
• Log Data: Server log files that record web requests, including device information, browser type, referring/exit pages, and clickstream data.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you connect or log in through a social media account, we may receive profile information such as your name, email address, and profile picture.
• Analytics Providers: Aggregated and anonymized usage data from analytics partners such as Google Analytics.
• Marketing Partners: Information that helps us improve our advertising and promotional efforts.
• Payment Processors: Confirmation of payment success or failure, and fraud prevention signals.

3. How We Use Your Information

We use the information we collect for a variety of purposes related to providing, maintaining, and improving our Services. Specifically, we use your data for:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination.
• Managing your account and providing customer support.
• Sending order confirmations, receipts, and status updates.
• Responding to your inquiries, questions, and requests.
• Processing payments and preventing fraudulent transactions.

3.2 Business Operations and Legal Compliance

• Maintaining accurate business and financial records.
• Complying with applicable laws and regulations, including federal and state requirements.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Davanni's, our customers, and the public.
• Detecting, preventing, and addressing fraud, abuse, security risks, and technical issues.

3.3 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our website and services.
• Conducting research and analysis to improve our menu, website functionality, and overall user experience.
• Testing new features, products, and promotions.
• Monitoring and improving the performance and reliability of our website.

3.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers about our food products, deals, and events, where you have opted in or where permitted by applicable law.
• Personalizing your experience and delivering content relevant to your interests and order history.
• Running targeted advertising campaigns through our marketing partners.
• Administering loyalty programs, contests, sweepstakes, and surveys.

4. Legal Basis for Processing Your Information

As a business operating in the United States, our data practices are governed primarily by applicable federal and state laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive trade practices in connection with data privacy, and the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) for California residents.

We process your personal information under the following lawful bases:

• Contract Performance: Processing necessary to fulfill your food orders and provide our Services.
• Legitimate Business Interests: Processing necessary for our legitimate interests, such as improving our Services, preventing fraud, and ensuring the security of our platform, provided these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws.
• Consent: Processing based on your explicit consent, such as for receiving marketing communications or the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage carefully selected third-party service providers to assist us in operating our website and delivering our Services. These providers are authorized to use your information only as necessary to provide services to us and are contractually bound to protect your data. Such providers include:

• Payment Processors: To securely process payments and prevent fraud.
• Delivery Partners: To fulfill food delivery orders where applicable.
• Cloud Hosting Providers: To host our website and store data securely.
• Email Service Providers: To send transactional emails, order confirmations, and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our Services.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.
• Marketing and Advertising Platforms: To serve relevant advertising and measure campaign effectiveness.

5.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other governmental request.
• Protect and defend the rights or property of Davanni's.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of our customers, employees, or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

6. Data Security

Protecting your personal information is a top priority for Davanni's. We have implemented appropriate technical and organizational security measures designed to protect your information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it.
• Regular Security Assessments: We conduct periodic reviews of our security practices and infrastructure.
• Data Minimization: We only collect the information necessary for the purposes described in this policy.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by law.

7.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. Please note that Davanni's does not sell personal information in the traditional sense; however, certain sharing of data for cross-context behavioral advertising may qualify as "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lesser quality of service because you exercised your rights.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you in writing. We may need to verify your identity before processing your request to protect against unauthorized access to your information. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may require you to verify your identity directly with us.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be switched off. They are typically set in response to actions made by you, such as logging in or filling in forms.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously, allowing us to improve site performance.
• Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and order history.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behavior on our site and other websites.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or accept cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including placing orders.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are as follows:

After the applicable retention period has expired, we will securely delete or anonymize your personal information. In some cases, we may retain certain information in anonymized or aggregated form for statistical and analytical purposes without any time limitation, as such data can no longer be used to identify you.

10. Children's Privacy

Davanni's does not direct its Services to children under the age of 18, and we do not knowingly collect, use, or disclose personal information from children under 18. Our website is not designed or intended to attract children. If you are under 18 years of age, please do not use our Services or provide any information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from or about a child under 18, please contact us immediately at [email protected].

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which governs the collection of personal information from children under 13 in the United States.

11. International Data Transfers

Davanni's is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers and partners may be located in, or operate from, countries outside of the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable privacy laws. These steps may include:

• Implementing contractual protections with our international service providers, such as standard data protection clauses.
• Ensuring that recipients of personal information are located in countries that provide an adequate level of data protection.
• Obtaining your explicit consent where required by applicable law.

By using our Services, you acknowledge and consent to the transfer of your information to the United States and, where applicable, to other countries in which our service providers operate. We will always handle your information in accordance with this Privacy Policy, regardless of where it is processed.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Davanni's. These third-party services have their own privacy policies and data practices, which we do not control and are not responsible for. This Privacy Policy applies solely to our website and Services.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our website before providing any personal information. The inclusion of any link on our site does not constitute an endorsement or recommendation of the linked website or its privacy practices.

13. California-Specific Disclosures

In addition to the rights described in Section 7.2, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 "Do Not Sell or Share My Personal Information"

Under CPRA, California residents have the right to opt out of the sale or sharing of their personal information. While we do not sell personal information for monetary consideration, we may share certain data with advertising partners in ways that may constitute "sharing" under California law. To exercise your opt-out right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 Contact Us First

We encourage you to contact us first so we can address your concerns directly. Please reach out to our privacy team at:

• Email: [email protected]
• Website: davannis-pizzas.click

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days.

14.2 Federal Trade Commission (FTC)

If you believe your privacy rights have been violated and your complaint is not resolved to your satisfaction, you may file a complaint with the Federal Trade Commission (FTC), the primary federal agency responsible for enforcing consumer privacy protections in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.3 California Attorney General (For California Residents)

California residents who believe their CCPA/CPRA rights have been violated may contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy/ccpa

14.4 State Attorney General Offices

Residents of other states may also have the right to file complaints with their respective state attorney general offices regarding privacy concerns. We encourage you to look up the contact information for your state's attorney general if you wish to pursue this option.

15. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Send you an email notification if you have an account with us or have subscribed to our communications.
• Display a prominent notice on our website for a reasonable period after the change.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to resolving privacy inquiries promptly and transparently.